CUSTOM ORDERS (RETAIL & WHOLESALE)
What is a custom wood order?
A custom wood order is a made-to-order product crafted from scratch based on your ideas, drawings, sketches, or reference images.
Can I order a completely custom wooden product?
Yes. We create fully custom wooden items based on your specifications and design requirements.
Do you work with sketches or technical drawings?
Yes. You can provide sketches, technical drawings, reference images, or written descriptions of your idea.
What details should I include in my request?
Please include dimensions, functionality, preferred wood type, engraving details, and any special requirements.
Can you help refine my idea if I don’t have a final design?
Yes. If you have a concept but no final design, we can help refine and adjust it before production.
Do you accept small-batch or bulk custom orders?
Yes. We work with both individual custom pieces and small or bulk production runs.
How long does a custom order take?
Production time depends on the complexity of the design and order quantity. We will provide an estimated timeline after reviewing your request.
Do you ship custom orders internationally?
Yes. We ship custom wood orders internationally. Shipping options and costs depend on the destination.
Are custom orders refundable or returnable?
Because custom orders are made specifically for you, they are generally non-refundable unless there is a production issue.